Greetings,

Sorry for the confusion - the email coming from our e-commerce vendor will not contain a download link, but will link you to their website "findmyorder.com" where you can retrieve your download link using either your order number & password you created during check out, or your last name & the last 5 digits of the credit card used.

Emails have begun sending out (as you can see by a few posts above) and they're being delivered in the order that the orders were placed in. We've been told that all emails should be delivered by 3pm (PDT). Again, we are very sorry about all the inconvenience this has caused you and will be reviewing our processes as we move forward to ensure this does not happen again.