My main character's account was compromised and my characters were deleted on January 8th, of this year. Within 24 hours of the incident I had emailed my accounts rollback form with a photocopy of my license. Another friend of mine was hacked within a day of me and received the same treatment from the malicious user. That friend had sent their form a week after their attack. Another friend was hacked almost two weeks after we were attacked, and was also deleted from the servers. They sent it within minutes of their attack.

It is now 2 and a half months later. The other users have had their accounts and characters completely restored (for over 3 weeks, mind you) and I'm still waiting for Square-Enix to partake in their investigation for my account. This is crappy service that has been on-par with the quality of product this company has been pushing out since it merged with Enix. I would never wish this negligent experience to anyone.