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  1. 03-03-2013 08:43 PM #1
    zaravacher
    Player zaravacher's Avatar
    Join Date
    Mar 2013
    Posts
    2
    Character
    Nayaru
    World
    Ragnarok
    Main Class
    WHM Lv 64

    PlayOnline Mail issue please assist

    My mail in playonline will not let me read it at all! keeps saying i have the wrong password even though ive tried changing every password still nothing :/
    (0)
  2. 03-04-2013 02:49 AM #2
    Ziyyigo-Tipyigo
    Player Ziyyigo-Tipyigo's Avatar
    Join Date
    Mar 2011
    Location
    Windurst
    Posts
    1,305
    Character
    Ziyyigotipyigo
    World
    Sylph
    Main Class
    PUP Lv 1
    Keep in mind that your mail password is independent of both your PlayOnline and Square-Enix passwords.
    (0)
    Nothing in the above post is intended to disparage Square Enix or FINAL FANTASY XI, or to criticize Square Enix staff; such behavior would be a violation of the FINAL FANTASY XI User Agreement. Any such violations of the FINAL FANTASY XI User Agreement should be reported to Square Enix immediately, by using the "Report Post" icon in the bottom-left of forum posts.

    No Moogles were harmed in the making in this post. Stars save the Sibyl!
  3. 03-15-2013 04:21 AM #3
    SE_Chris
    Support Rep SE_Chris's Avatar
    Join Date
    Nov 2011
    Posts
    153
    Please follow these steps to change a PlayOnline Mail password

    1. Log into the Square Enix Account Management System (https://secure.square-enix.com/account/)
    2. Select “Select Service” under “Services and Options” from the left hand menu.
    3. Select “PlayOnline / FINAL FANTASY XI.”
    4. Select “Options List” for the appropriate service account.
    5. Locate the “PlayOnline ID Options” column and select the “Update” button located next to “Update PlayOnline Mail Password”

    While we do apologize that the system is giving you some difficulty, unfortunately this forum is not the proper avenue for discussion of such issues. As we have stated in the past, this forum is for the discussion of technical issues with FINAL FANTASY XI itself, and not anything related to the account management system. For further assistance, you’ll need to contact the SQUARE ENIX Support Center for further assistance. Since this is not a technical issue with FINAL FANTASY XI, we have closed this thread.
    The SQUARE ENIX Support Center for North American accounts can be found at this link:
    SQUARE ENIX Support Center
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