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  1. 02-27-2013 10:50 AM #1
    Hayward
    Player Hayward's Avatar
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    Mar 2011
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    San d'Oria
    Posts
    325

    Lost Security Token

    It appears I've lost my Security Token this morning after leaving for work and I need info on how to get a replacement. I can't seem to log into my account without the one-time password and it's getting to be a concern.
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    Hayward: Cerberus-San d'Oria

    5/5 +1: Cirque [4/5], Tantra [4/5], Ferine [4/5], Estoqueur's [1/5], Sylvan, Navarch's [1/5], Savant's, Orison [1/5], Charis [2/5]

    5/5 +2: Creed, Caller's, Unkai, Iga, Raider's, Lancer's, Mavi, Ravager's, Goetia, Bale, Aoidos'
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  2. 02-27-2013 10:59 AM #2
    RAIST
    Player RAIST's Avatar
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    Mar 2011
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    Bastok
    Posts
    2,563
    would hazard a guess that you'll need to contact SE directly (phone, or chat via the support portal, links at the playonline site) to see about unlinking the token or something like that so you can get into SE AM to order/synch a new one. They'll likely want specific info to verify ownership (pol account name, some personally identifiable info, specific payment details like CC info or something used when setting up the account).
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  3. 02-27-2013 11:32 AM #3
    Demon6324236
    Player
    Join Date
    Mar 2011
    Location
    Ru'Lude Gardens!
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    4,310
    Raist is correct, mine broke & I had to do that, should be no different for you.
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