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  1. 01-08-2013 12:11 PM #1
    Mangekyo
    Player Mangekyo's Avatar
    Join Date
    Jan 2013
    Posts
    1
    Character
    Mangekyo
    World
    Bismarck
    Main Class
    SMN Lv 99

    Strange logging-in error.

    I had recently reactivated my character and after doing the updates I get ready to dive right into the game but when it reaches the blue screen about accepting the rules and policies I get an error saying PlayOnline has stopped working and closes out the program.

    I noticed they have a maintenance for the accounts page but I don't know if this problem is from that or if this is something else entirely.

    Any suggestions?
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  2. 01-27-2013 02:30 PM #2
    Tamsin
    Player Tamsin's Avatar
    Join Date
    Jan 2013
    Posts
    2
    Character
    Tamsin
    World
    Shiva
    Main Class
    WHM Lv 99
    I have the same problem with my laptop with Windows 7. Just started a few days ago and I didn't change anything.
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  3. 02-08-2013 10:25 AM #3
    SE_Chris
    Support Rep SE_Chris's Avatar
    Join Date
    Nov 2011
    Posts
    153
    By the sound of your description you probably need the most recent version of the PlayOnline viewer. You can download it from our website free. http://dl.square-enix.co.jp/polus/setup.exe
    Once installed, this should alleviate the problem you're describing.
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