Can not finish Sandy Mission 2-3

[Solumbum]

Me and a friend both are on Sandy 2-3 I have completed all other nations to rank 10 she has not. We went to Bastok first and got the quest to collect Mythril Sand and return it to Savae E. Paleade. We have tried trading her the sand and nothing happens. We have changed jobs, changed zones, and logged out and back in and still unable to trade sand to complete mission. We both have 2 different computers and different settings yet are getting same glitch. Is there anything else we can do to finish this mission and continue onward?

My info:
Platform: PC
ISP: At&T
Type of Internet Connection: Wireless
Internet Connection Speed: 54Mbps
Date & Time: 1/5/2013 4:17 CST
Frequency: All the time
Character Name: Merlincloud
Race: Elvaan
World: Leviathan
Main Job: Pup
Support Job: Whm
Area and Coordinates: Metalworks (I,9)
Party or Solo: Party
NPC Name: Savae E. Paleade
Monster Name:None
Steps: Trying to trade Mytrial Sand to NPC to complete Mission

Never mind forgot to do a step problem solved