Final Fantasy XI crashes on me

[jpimentel263]

I can play the game just fine but first the music stops playing, then the sound effects, then animations are all messed up, but will keep me logged in till i zone or open task manager.

I downloaded 11 off site and also installed from disc both times same problem.
Im running windows 7 64 bit, graphics card is amd radeon hd 6700 series. I downloaded windows 7 version of playonline and was from north american site, just like my game. I don't know what to do. I have uninstalled this game 4 times already and always same problem. Please any help would be great i love this game but i wanna play it without problems.

[SE_Chris]

We do apologize for the problems you are having with the game. The startup issue you are experiencing could be caused by a video card or display related problem. When you encounter a video card or display related problem, please check to make sure of the following:

1. You have a compatible video card, check system requirements on the game packaging orwww.playonline.com
2. You have the latest video drivers in the correct language and for the correct operating system.
2a. nVidia - http://www.nvidia.com
2b. ATI - http://www.ati.com

Adjust the Resolution:
To change display resolutions, use "FINAL FANTASY XI Config" before running the PlayOnline Viewer. To access this program, access the Start menu from Windows, and go to "Programs," "PlayOnline," "FINAL FANTASY XI," then "FINAL FANTASY XI Config." By altering the background graphics and overlay resolutions, you can run FINAL FANTASY XI at higher resolutions. 64MB of texture memory is recommended for these settings.

Frame Rate Issues:
If you are having issues with the frame rate, try changing the following options in the FINAL FANTASY XI Configuration Tool.

"Screen Size" Tab
- Overlay Graphics Resolution (Default setting: 640 x 480)
- Background Resolution (Default setting: 512 x 512)
The frame rate will increase by decreasing the size of both resolutions.

"Textures" Tab
- Texture Compression (Default setting: Low)
- On-screen Maps (Default setting: Uncompressed)
The frame rate may increase by adjusting these settings.
(Results may vary by hardware.)

"Effects" Tab
- Enable bump mapping (Default setting: Unchecked)
- Environmental Animation (Default setting: Normal)
The frame rate may increase when you disable bump maps and environmental animations.

Turn off bump mapping in the FINAL FANTASY XI Config utility:
1. Click on Start, navigate the Start menu and go to Programs or All Programs, then PlayOnline, then FINAL FANTASY XI, and click on FINAL FANTASY XI Config.
2. Click on the Effects tab, and un-check Bump Mapping.

Turn on Fog Table Emulation in your video card software.

Enable “Graphics Stabilization” in the FINAL FANTASY XI Config utility:
This is a newer feature that has often resolved graphical issues once enabled.

These steps vary, based on which card you have. The software provided by the video card manufacturer is used to make setting changes. You should be able to find something called Fog Emulation Table, and you want to make sure that is turned on.

We would also like you try to disable all Non-OS essential processes by following these steps. Please press the Windows Key and "R", then in the dialog box type msconfig and press ok. Select the startup tab and choose Disable All. Once this is completed select apply and then restart your system. After which we would like you to try playing the game again to see if the issue persists.

If none of these fixes resolve your issue please reply back to the thread with your DirectX Diagnostic so that we may look into this issue further.