We do apologize for the problems you are having with the game. The startup issue you are experiencing could be caused by a video card or display related problem. When you encounter a video card or display related problem, please check to make sure of the following:

1. You have a compatible video card, check system requirements on the game packaging or www.playonline.com
2. You have the latest video drivers in the correct language and for the correct operating system.
2a. nVidia - http://www.nvidia.com
2b. ATI - http://www.ati.com
3. You have the most recent Windows updates. These can be downloaded automatically by opening the Windows Update tool from your Start menu.

If none of these fixes resolve your issue, please reply back to the thread with your DirectX Diagnostic so that we may look into this issue further.

Failing that, please feel free to contact our support center by opening a ticket here: Http://support.na.square-enix.com