Dear Mr. Matsui and the FFXI team.
Please consider implementing a "Letter from the Producer" for FFXI in the style of what was done for the FFXIV Lodestone.
Even if it is only to tell us that you see what we are saying, it has been considered, and production continues as usual.
I can see why the message boards may be avoided by developers, as they are mostly filled with negativity and vitriol. As a person who has worked on projects that have been subject to criticism, I can tell you it can be very difficult to deal with such seething response to your work and keep plugging away without any creative validation.
However, there are reasons for this player sentiment, and although the boards are filled with a lot of baseless complaints and nonsense, there are a lot of valid concerns as well. There have been a lot of mistakes, strange design decisions and large gaps in communication on the developer's side, which a lot of players have taken issue with.
I think players and developers alike can easily loose touch with the human element on either side of the game/player equation. As a player, it's easy to take the "I'm paying for it, I'd better get what I payed for!" or "They just want our money, they don't care!" mentality without looking at the situation objectively. As a developer, I'm sure it's easy to come to see your player base as a bunch of whiners who are never happy with anything, or to take the attacks to your work personally.
A letter from the producer would help to bridge the gap and even if it does not provide specific details, a "Don't worry, we're trying." every now and then would go a long way I think.
I think a lot of players really care about FFXI. They've devoted a lot of time and effort to it and, at least personally, if the world of Vana'diel came to a close, my sisters and I would shed a tear despite it being "just a game".
Thank you for your work in keeping the game moving forward in whatever direction we're headed.
Please consider my request.

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