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  1. #1
    Player Shadek's Avatar
    Join Date
    Dec 2011
    Location
    Dominican Republic
    Posts
    2

    Can't get my Destrier Beret after making a new char

    As the title says i made a new char on Asura server his name is Shadek and went to the festival moogle in port san d'Oria and it didnt give me the berret
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  2. #2
    Moderator Jhanaka's Avatar
    Join Date
    Mar 2011
    Posts
    103
    Hello Shadek,

    In order for the GM Team to assist you further, you will need to contact our Support Center first. They will be able to verify the use of the Code. Please be aware, you can only get one Beret per account, so if you created a secondary character and wish for that character to have a Beret, it will not be possible.

    After you contact the Support Center, they will let the GM Team know whether or not you are able to get a beret and the GM team will then reach out and contact you.

    You can reach the Support Center via this URL: http://support.na.square-enix.com At the site, you cick on FINAL FANTASY XI then Contact. From there you will find the means to contact our Support Center.

    Thank you and we hope to get this sorted out for you quickly.

    -Senior Game Master Jhanaka
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  3. #3
    Player BunkA's Avatar
    Join Date
    Nov 2012
    Posts
    3
    Character
    Xeqtr
    World
    Phoenix
    Main Class
    NIN Lv 99
    I'm sorry to bump this thread, I recently registered my code for the beret out of haste under a character which I later deleted because I wanted to play on another server with some friends.

    Will my beret be waiting for me with the moogle on my new character after I had already registered the code under another deleted character?
    (0)
    Last edited by BunkA; 11-19-2012 at 07:27 AM.

  4. #4
    Moderator Jhanaka's Avatar
    Join Date
    Mar 2011
    Posts
    103
    BunkA >> Hello there!

    The short answer to your question is no, I am afraid. The Beret is available only to your first character you have created. The good news is that we do offer a free Character Restore service. If you visit your Support Center at http://support.na.square-enix.com you can start this process. We cannot guarantee which items will be restored, or if the data can be restored, but it never hurts to try. Also, depending on when your first character was deleted, the process may be delayed as the process is not instant.

    We also have a Character Transfer Service which is available to all of our customers. This service does have a fee and cool down period, but that is another option for you if you are seeking a more populated world.

    I hope this addresses your concerns.

    Thank you,

    SGM Jhanaka
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  5. #5
    Player Sarick's Avatar
    Join Date
    Apr 2011
    Posts
    732
    Character
    Saricks
    World
    Fenrir
    Main Class
    RDM Lv 99
    Quote Originally Posted by Jhanaka View Post
    BunkA >> Hello there!

    The short answer to your question is no, I am afraid. The Beret is available only to your first character you have created. The good news is that we do offer a free Character Restore service. If you visit your Support Center at http://support.na.square-enix.com you can start this process. We cannot guarantee which items will be restored, or if the data can be restored, but it never hurts to try. Also, depending on when your first character was deleted, the process may be delayed as the process is not instant.

    We also have a Character Transfer Service which is available to all of our customers. This service does have a fee and cool down period, but that is another option for you if you are seeking a more populated world.

    I hope this addresses your concerns.

    Thank you,

    SGM Jhanaka

    SGM Jhanaka, with all do respect from my understanding your info is incorrect. Why?, I have multiple characters on the same account with that hat on them. I think you meant to say that the code only works once on the first character you use it for. This means you could use the code on other characters inside your account if you got new codes.

    I bought extra downloaded packages and used the codes on mules on the same account. I think the other part of this answer amounts to "once a code is used it can't be used again" IE once you delete the character with the hat registered to it the same code won't work on the new character.

    I don't understand why SE limited this hat so bad that the codes don't effect the hole account like the mog satchel. from my understanding that's the gist of how it was setup and working as intended.

    Items Ordered 1 of: Final Fantasy XI: Ultimate Collection Abyssea Edition [Download]
    Price $9.99
    Condition: New
    Sold by: Amazon Digital Services Inc
    My suggestion to the second poster, character restores are VERY VERY VERY limited unless that one time policy was changed you shouldn't waste it on this hat. The amazon.com sells the online download for about $10 sometimes on weekends and it includes these fresh codes. Unless you really want this character back be careful using a restore because they are often one time lifetime restores.
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  6. 11-20-2012 09:26 PM

  7. 11-20-2012 09:47 PM

  8. #6
    Player BunkA's Avatar
    Join Date
    Nov 2012
    Posts
    3
    Character
    Xeqtr
    World
    Phoenix
    Main Class
    NIN Lv 99
    Quote Originally Posted by Jhanaka View Post
    Hello Shadek,

    In order for the GM Team to assist you further, you will need to contact our Support Center first. They will be able to verify the use of the Code. Please be aware, you can only get one Beret per account, so if you created a secondary character and wish for that character to have a Beret, it will not be possible.

    After you contact the Support Center, they will let the GM Team know whether or not you are able to get a beret and the GM team will then reach out and contact you.

    You can reach the Support Center via this URL: http://support.na.square-enix.com At the site, you cick on FINAL FANTASY XI then Contact. From there you will find the means to contact our Support Center.

    Thank you and we hope to get this sorted out for you quickly.

    -Senior Game Master Jhanaka
    Yeah well I tried to revive my character which was deleted a few days ago but you guys can't find her.

    I gave the exact information and day.

    Thanks for nothing.
    (0)

  9. #7
    Player BunkA's Avatar
    Join Date
    Nov 2012
    Posts
    3
    Character
    Xeqtr
    World
    Phoenix
    Main Class
    NIN Lv 99
    Quote Originally Posted by Sarick View Post
    My suggestion to the second poster, character restores are VERY VERY VERY limited unless that one time policy was changed you shouldn't waste it on this hat. The amazon.com sells the online download for about $10 sometimes on weekends and it includes these fresh codes. Unless you really want this character back be careful using a restore because they are often one time lifetime restores.
    I'll most likely go this route and just start again. =/
    (0)

  10. #8
    Player Sarick's Avatar
    Join Date
    Apr 2011
    Posts
    732
    Character
    Saricks
    World
    Fenrir
    Main Class
    RDM Lv 99
    Quote Originally Posted by BunkA View Post
    I'll most likely go this route and just start again. =/
    Go what route the quote listed two separate options.

    1. Do the restore (not recommended)
    2. Re-purchase the digital download.

    NVM I read it again. It appears you are doing the repurchase.
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  11. #9
    Player zionfarm's Avatar
    Join Date
    Sep 2012
    Location
    Tucson
    Posts
    1
    Character
    Zionfarm
    World
    Carbuncle
    Main Class
    THF Lv 60
    I'am having this same issue also.
    Zionfarm
    Server: Carbuncle.
    (0)