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  1. #1
    Player Haruhigumi's Avatar
    Join Date
    Aug 2011
    Posts
    15
    Character
    Haruhigumi
    World
    Leviathan
    Main Class
    SCH Lv 99

    Windows 8 = Always POL-1400 Error Starting FFXI

    Ever since I upgraded from Windows 7 to Windows 8 Professional, I cannot play FFXI since the 26th. I Can log into the POL viewer, but when I get to the shortcut to launch FFXI from the viewer I am always presented with POL-1400 Content Communication Error.

    I've tried making sure all the drivers were up to date, I've tried every compatibility mode setting back to Windows XP compatibility, I've tried restarting, I've tried launching the game with administrative privileges, I've tried reinstalling DirectX 11.

    My Partial DXDiag information (too long to post) :

    Code:
    ------------------
    System Information
    ------------------
    Time of this report: 10/31/2012, 09:16:29
           Machine name: KARL-HP
       Operating System: Windows 8 Pro 64-bit (6.2, Build 9200) (9200.win8_gdr.120926-1855)
               Language: English (Regional Setting: English)
    System Manufacturer: Hewlett-Packard
           System Model: HP 630 Notebook PC              
                   BIOS: Default System BIOS
              Processor: Intel(R) Pentium(R) CPU        P6200  @ 2.13GHz (2 CPUs), ~2.1GHz
                 Memory: 4096MB RAM
    Available OS Memory: 3894MB RAM
              Page File: 2595MB used, 4882MB available
            Windows Dir: C:\WINDOWS
        DirectX Version: DirectX 11
    DX Setup Parameters: Not found
       User DPI Setting: Using System DPI
     System DPI Setting: 96 DPI (100 percent)
        DWM DPI Scaling: Disabled
         DxDiag Version: 6.02.9200.16384 64bit Unicode
    
    ------------
    DxDiag Notes
    ------------
          Display Tab 1: No problems found.
            Sound Tab 1: No problems found.
              Input Tab: No problems found.
    ---------------
    Display Devices
    ---------------
              Card name: Intel(R) HD Graphics
           Manufacturer: Intel Corporation
              Chip type: Intel(R) HD Graphics (Pentium)
               DAC type: Internal
            Device Type: Full Device
             Device Key: Enum\PCI\VEN_8086&DEV_0046&SUBSYS_3674103C&REV_02
         Display Memory: 1696 MB
       Dedicated Memory: 64 MB
          Shared Memory: 1632 MB
           Current Mode: 1366 x 768 (32 bit) (60Hz)
           Monitor Name: Generic PnP Monitor
          Monitor Model: unknown
             Monitor Id: SEC4351
            Native Mode: 1366 x 768(p) (60.031Hz)
            Output Type: Internal
            Driver Name: igdumd64.dll,igd10umd64.dll,igdumdx32,igd10umd32
    Driver File Version: 8.15.0010.2858 (English)
         Driver Version: 8.15.10.2858
            DDI Version: 10
         Feature Levels: 10.0,9.1
           Driver Model: WDDM 1.1
    Graphics Preemption: DMA
     Compute Preemption: DMA
      Driver Attributes: Final Retail
       Driver Date/Size: 10/10/2012 15:44:10, 8368576 bytes
            WHQL Logo'd: Yes
        WHQL Date Stamp: 
           D3D9 Overlay: Supported
                DXVA-HD: Supported
           DDraw Status: Enabled
             D3D Status: Enabled
             AGP Status: Enabled
    
    -------------
    Sound Devices
    -------------
                Description: Speakers (Realtek High Definition Audio)
     Default Sound Playback: Yes
     Default Voice Playback: Yes
    ...
    (0)

  2. #2
    Player Haruhigumi's Avatar
    Join Date
    Aug 2011
    Posts
    15
    Character
    Haruhigumi
    World
    Leviathan
    Main Class
    SCH Lv 99
    Also I cannot update the POL viewer from version 1.18.00n because I cannot get past the POL-1400 even after re-installing the game completely, as such it can't get updated and I can only use my POL login (not my linked SE account).
    (0)

  3. #3
    Player Haruhigumi's Avatar
    Join Date
    Aug 2011
    Posts
    15
    Character
    Haruhigumi
    World
    Leviathan
    Main Class
    SCH Lv 99
    I've re-installed windows 8 cleanly (no settings etc saved). Got FFXI reinstalled from steam, POL got updated to 1.18.15e, now I'm going thru the FFXI update process, will update after it's done on whether or not it had an impact on being able to start the game itself.
    (0)

  4. #4
    Player Haruhigumi's Avatar
    Join Date
    Aug 2011
    Posts
    15
    Character
    Haruhigumi
    World
    Leviathan
    Main Class
    SCH Lv 99
    Seems fine after a re-install of the entire OS cleanly.
    (0)