Windows 8 Problems

[Ardire]

I have Windows 8 and I have no problems. :x I'm not sure what it could be..

[SE_Chris]

If you're still having an issue even booting FINAL FANTASY XI on your Windows 8 environment we recommend the big 3 maintenance steps: Windows Update, DirectX Update and graphics card driver update from either AMD or Nvidia. If you cover all those bases and it's still giving you a headache go ahead and contact us via the Square Enix Support center so that we can look into it for you. The Support Center is actively gathering some of this information on the contacts we receive.

[Mirvana]

I'm having the same issue with Windows 8 and no character models loading. All of the environments load fine, but nothing else will show up. Everything I've tweaked the settings on is not getting them to load properly.

[kithyen2012]

K so I keep trying to send off for technical support via email and keeps giving me form error messages saying required fields need to be filled. I've filled in everything that has a red * next to it. I'm getting weary of having to type in the same info over and over again :\

[Xmishma]

I was having the exact same issue with the character models not loading and I came across a tip that solved my issue.

Go into device manager, find your graphics adapter, go into it's properties, then to the driver tab and choose update driver. When the software update screen appears choose browse my computer for driver software followed by "Let me pick from a list of device drivers on my computer". On the next screen it displays (in my case at least) 3 models. Intel(R) HD Graphics 3000, Intel(R) HD Graphics Family (Microsoft Corporation - WDDM 1.2) and Microsoft Basic Display Adapter. In order to get this to work I used the HD Graphics Family driver and I was able to run XI.

I hope this helps anyone who is having this issue.

Source:
http://www.ffxiah.com/forum/topic/34...est-friends/2/ from Spidermike

[kithyen2012]

Mine wasn't called HD Graphics Family Driver, it was just called HD Graphics 4000 but had the WDDM in parentheses. So congratulations....I owe you a beer. Of all the things I've tried this seemed so simple. I rolled back the drivers like that once but didn't go further than the update before the current one cause I just assumed they wouldn't work as well. Thank you so much.

[SE_Chris]

Wow, great find Xmishma, thanks. I'll be sure to pass this along to our support center. As we get more contacts with Windows 8 I'm sure we'll be looking for fixes like this moving forward. Thanks again.

[Solumbum]

Im having the same issue with Windows 8 I have tried all troubleshooting listed in this forum and it helped for 24hrs then after logging off and coming back the very next day everything is back to being ghosts ~_~; I tried to submit a support ticket but keep getting Form Errors after typing in all the info. So Ive come here to hopefully find help

Edit: Seems after re trying everything on forum numerous times; Characters are back will update if they vanish again

[Xmishma]

I also ran into this problem. I obviously don't know what triggered it for you but, in my case it happened when I connected my laptop to an external monitor. I went ahead and reconfigured my video driver and now works between my normal display and external display. Seeing as you have not posted with issues again for a few days I'm assuming you haven't had any trouble since.

For anyone having future issues with invisible characters, just make sure to check the video driver, especially if you do use dual/external monitors since Windows uses profiles to tell the difference between displays.

Hope this helps anyone in the future

EDIT: After looking around a little bit, when you install the generic video driver, if you have automatic updates setup, Windows will want to install the correct driver for the video. Seeing as some drivers are not loading up char models, you can change the windows update setting to "Check for updates, but let me choose whether to download and install". For anyone who doesn't know how to do this, right click start > system and click on Windows Update and then change settings.

[Abhilfe]

Wow, thank you Xmishma!! Your solution worked for me. Only difference being I had HD Graphics 4000. But it worked nonetheless