I am agreeing with you, asking people only when they choose to take it kinda gives stupid results, more people will end up complaining than complementing most likely no matter if content is good or not, so it leads to false overall info. However if they were to do it for everyone no matter what then you end up with a real answer between everyones thoughts. Just the way you started out saying it sounded a bit aggressive, and admittedly I like Jhanaka, he replies to us quite a bit & sounds nicer about things than our reps do, so it just kinda sounded a bit, harsh, as I put it originally.