Square enix,Please! Start listening to us.(use more questionnaires)

[Sarick]

Hello folks!

Some of your feedback has been heard and if you placed a GM call a survey will be sent to your e-mail. Now granted the survey is geared toward Customer Service suggestions, there are free form areas where you can give your advice.

I do not want you guys to think "oh great, a survey where our suggestions are sent to the garbage can..." because it is not true; the management team is sent the results on a regular basis and policy/procedure may be changed from what is said in these survey; we want to know what you think whether it be good or bad... we can only improve if you share what is troubling you through the Official means we have offered.

If people don't want to answer all they need to do is hit the OPT-OUT option when they log on. it's that simple. The system you speak of is an OPT-IN and IMHO is counter productive. You're not only alienating people who aren't active on the forums you're listening to a few of the vocal minority. The silent majority won't even know what's going on.

Most people you are upset leave first ask questions later taking their money with them. If you want to show these people up you need to put it in their faces that you care not whisper to a select few.

Also if you want to promote players to give other working solutions why not make contest "How would you fix this" giving in game rewards for complex solutions to players who think outside the box. Promote good suggestions by giving weekly prizes to problem solvers who post ideas that make it to the polls.

Our customer's will only be able to take one Survey per month as we did not want to spam our customers emails. Pushing a questionnaire every time you login to game or the forums might be overkill and we would lose important data if "false" answers.

I will step out of this thread and let you continue with your ideas.

Thank you,

-SGM Jhanaka

NO no no. I promoted this idea a few days ago before the OP in another topic. I'm glad that there is a repeat of it in it's own topic. Contacting a GM in a passive way isn't listening to the customers. To me it sounds like "they're mad lets tell them will give a oppion poll by request maybe they'll STFU and think we care. Why, only a select few will step up to the plate and do the comments or request the email. This is simply to limiting the community. If only a few people who know about the poll it isn't going to get the participation level you need to make good judgments.

The vote systems NEED to be like the PS2 poll when you log on the game so EVERYONE is actively involved. We need a proactive attempt for collecting user data not some whimsical passive system where a couple people who want to speak their minds get a voice. Your customers want to be ASK "please tell us how well we're doing" not "We realize your pissed off contact us for a method to closed application about your opinions"