Quote Originally Posted by SE_Chris View Post
Well so far so good. If you're still on the first few days you shouldn't have incurred any charges yet. It also sounds like you've created a Square Enix ID and a PlayOnline ID and password (that's the hard part). So once that free trial expires you'll need to transfer that free trial into a full game by going into the Square Enix Account Management System, clicking on Select Service, then PlayOnline/ FINAL FANTASY XI, then under the PlayOnline ID you've made there's an Options list button. Here it will ask for your registration code from the full game purchase which will turn it into a full account and will register all the expansions at the same time. At that point it will be asking you for payment information and how many character slots (options) you would like. If you've already created a second PlayOnline ID with that retail registration code then that is the full account and you'll want to start playing on there.
Yeah I already made a new account because the customer service rep failed to tell me that little bit of important information that I could upgrade my trial account. The dude seriously wouldn't let me finish navigating menus and wasn't helpful at all. He talked extremely fast like he didn't want to be on the phone with me anymore, probably cause they were going to be closed in 15 mins. If you ask me I should be reimbursed for the game time I lost, since I had to delete my trial character to use the name I wanted. Or that kid who couldn't even help someone for five minutes cause he had to get home to do so many important things, should be reprimanded in some way.