Disconnection during Behemoth solo leads to loss of gil and pop!

[Kohachi]

Can the policy of not reimbursing the loss of money or the pop item please be reviewed if a player disconnects during an easy solo please? I have lost both the gil and the pop item due to a disconnection. Thank you.

[Jhanaka]

Hello Kohachi!

We are always looking for ways to improve the procedures and service. The idea of returning the pop items upon disconnection is interesting, though it may be a bit hard for us to always verify the reason for the disconnection and the consumption of the items, but I am not saying it is a bad suggestion.

We are actually doing an audit of our policies, so this was a great time to offer this idea. I'll go ahead and add it to our list of suggestions. =)

Thank you!

-SGM Jhanaka