Hello!

Unfortunately, we are unable to assist you with your request since it falls outside the scope of our services. For a list of issues that GMs are able to assist with, please visit our support site at http://support.na.square-enix.com, choose FINAL FANTASY XI and select the FAQ to read the About Game Master (GM) article. You may also use the Search feature to find possible resolutions to your request, and we encourage you to use the Contact feature to submit any suggestions you may have for improving GM services. Thank you for your patience, and best wishes to you.

-SQUARE ENIX MODERATOR