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  1. #1
    Player Harkin's Avatar
    Join Date
    Mar 2011
    Posts
    5
    Character
    Harkin
    World
    Odin
    Main Class
    MNK Lv 95

    AH Item List Crash

    Platform: Windows 7 64-bit
    ISP: AT&T U-Verse
    Type of Internet Connection: DSL
    Internet Connection Speed: 18Mbps
    Date & Time: October 1, 2012 12:19 EST
    Frequency: Once or twice per day
    Character Name: Harkin
    Race: Hume
    World: Odin
    Main Job: MNK 99
    Support Job: WAR
    Area and Coordinates: Lower Jeuno, I-7
    Party or Solo: Solo
    NPC Name: Auction Counter
    Monster Name: None
    Steps:
    1. While scrolling through the list of Woodworking crafting items, the game crashed to the desktop. Windows gave a "This program has stopped working" notice.
    2. This error has happened sporadically several times over the past few days while scrolling through the AH item lists, always while in Lower Jeuno. I haven't been able to reproduce it intentionally.
    3. From the Windows Event Viewer:
    Faulting application name: pol.exe, version: 1.18.13.0, time stamp: 0x4e3bcddc
    Faulting module name: FFXiMain.dll, version: 3.0.0.0, time stamp: 0x50625764
    Exception code: 0xc0000005
    Fault offset: 0x00127ada
    Faulting process id: 0xcec
    (0)

  2. #2
    Moderator Verytus's Avatar
    Join Date
    Apr 2012
    Posts
    139
    Thank you for bringing the problems you have been having with the auction house crashing your game to our attention. I have made sure to submit all of your information to the development team, and they will thoroughly investigate this matter, based on your report. Unfortunately, I cannot guarantee that a direct response will be posted on this thread, but I do recommend checking Here and Here for any details regarding the development team's investigation. Thanks again for your report!
    (0)

  3. #3
    Moderator Baccanale's Avatar
    Join Date
    Mar 2011
    Posts
    375
    Greetings, Harkin!

    Thank you very much for your patience with this matter. According to our records, the development team recommends that you try running a "Check Files" scan on your PC to try to rectify this situation. If you continue to have issues with your game crashing after the scan, they recommend that you contact the SQUARE ENIX Support Center for further assistance. They can be contacted here. We understand how frustrating these situations can be, so we hope you find a resolution to this soon. Thanks again for your patience!
    (0)