Everything, and I mean EVERYTHING, has gone wrong since I started trying to play this game. It's taken me literally two days just to get logged in and get a character made so I could post here. It's like everything about the game was deliberately designed to be as confusing and difficult as possible.
First I made a trial account, but the download was going extremely slow and while I waited I decided that I'll probably subscribe anyway so to keep myself busy I went and bought the ultimate edition and applied my code. The download finally finishes and I can't log in. Apparently I don't have a "content ID", whatever that is. The game doesn't tell you. I log in to account management and there's nothing about a content ID anywhere. I Google it and find out that means character slots. For some reason this is the only MMO on Earth where you have to pay per character. To top that off, apparently new accounts don't come with one by default. I finally managed to get that sorted out.
Several other problems came up, but I managed to get them fixed too. Finally I try to log in to the game again and I get a pop-up saying I don't have the expansions downloaded. That's odd. Why didn't the patcher just download those after I upgraded my account? I see banners for the expansions on the right side of the menu so I click them and nothing happens. Fine, I'll just download the game again from the link I got when I bought the ultimate edition.
Two more extremely slow downloads later I still don't have the game. Square's crappy downloader corrupted it both times. Let's try Pirate Bay. My ISP throttles bit torrent, but it's still gotta be faster than square's servers. Plus it won't be corrupted. I can't believe Square is forcing me to torrent a game I already own. Finally, after no less than 4 times downloading the game I finally get the client installed. Finally I can play! Nope, 9 hours of patching on Square's unbelievably terrible servers. Screw this! I'm going to bed. I started this typically 30 minute process in the morning and it's now 11pm.
I wake up in the morning and it takes me 20+ minutes to figure out how to change my graphics settings because it isn't in any of the menus. I finally get that sorted and somehow the screen looks stretched now. I'm too tired of this and too frustrated to care. I'll just play some to relax and then talk to tech support later. Nope! Can't even do that. Apparently they chose the controls by throwing darts at a picture of a keyboard. Nothing works like it's supposed to. 'M' doesn't open the map, 'esc' doesn't open the menu. I can't even figure out how to log out so I can go Google the controls. I try to alt-tab to go look them up. I finally figure out how to log out and tab back into the game to do so, but I no longer need to because it bloody crashed from alt-tabbing.
Okay fine. I can at least go redeem that stupid beret while I figure all this out. I go look up the code and there are no instructions for using it. They don't even give you a link. I go to account management and nothing says anything about item redemption so once again I'm back to Googling something I shouldn't have to. Finally figure out how to do that and apparently I have to go talk to some moogle to get my beret. It doesn't mention where the moggle is and it's not on the map. I run around for almost half an hour trying to find it before I realize it's almost noon already.
Then I came here because if I spend one more minute in that torture device you call a game I'm going to headbutt my monitor. If things don't improve dramatically by tomorrow I'm canceling my subscription. I've already given you far more chances than you deserve.
PS: And I can't even complain because while I was typing this the forum logged me out. #%@& you too Square!