Hello,

Thank you for bringing this to our attention, and I apologize for the inconvenience this has caused for you. I see that another poster have been helpful in providing a remedy to your trouble and is most likely the cause of your concern. Can you see if that's the case? If so, please let us know if you are still having a problem or resolved your issue so we can either escalate the matter further or close out the thread.

-SQUARE ENIX MODERATOR