Hello xombi,

We deeply apologize again for the delay and inconvenience this situation has caused for you. I see that SGM Jhanaka recently spoke to you regarding this matter, as well as myself. We are currently looking into the delay of the investigation results, and will contact you the moment we receive a response. Regarding your complaint, we take such matters seriously and we appreciate that you've brought this matter to light so that we can help improve our procedure for these types of things. You can rest assured that we are working on getting you the results from the investigation as soon as they are available. Thank you again for your patience and understanding.

-SQUARE ENIX MODERATOR