You don't have to read the posts Arcon, and Enochi and Lucid are completely right. We SHOULD be redeemed for not receiving our product or refunded if they are unable to. Period. If SE was truly looking into customer service, which all of their customer service contacts are completely lacking in this situation they would shift this problem to a higher priority with the larger volume of complaints. The fact that "other customers" have not had this problem should give them the benefit of not having to worry about anything until SE screws something up that they want.