Chuk, you clearly didn't understand what Arcon said about how games work, or what the OP means when they say we want explanations. You would probably agree with some of what they are saying if you understood it fully. I think you are just a little confused about what everyone is pissed about. Which is understandable. That's the problem with written conversations. The tones of speech often convey more than the words themselves.
People aren't asking to know all the secrets. We just want honest answers from the reps. They ask for feedback on things and we give it to them, and then they refuse the feedback, but give no explanation other than "balance".
It's like asking someone what flavor ice cream they want, Then giving them the opposite. When they ask why you gave them something different you say "because". That person wants to feed you the cone backwards (your wrong end, not the cone).
But if you said "because I saw the guy drop a dirty towel in that flavor ice cream when he was cleaning...", then the person would thank you for choosing something different for them.
The problem is (I suspect anyways) that the devs probably didn't see a guy drop a dirty towel. They just didn't care what you wanted.

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