Post-fix Destrier Beret issues

[Goegtoe]

Characters: Vosh and Alixy
Server: Sylph
Problem: Post-fix Destrier Beret- still cannot obtain from Festive Moogle (in Windurst).

We have been waiting a few days now. It seems that players are starting to see these hats after the fix!
Please perform the magic on us as well! (Both of us!!)

[laoni]

I too, have experienced problems getting my Destrier Beret

Laoni, on Ragnarok.

Support told me to contact a GM, who took my details and put it on the investigation list

[Goegtoe]

Have you had any luck after talking to a GM?

[laoni]

Nope, not yet. They took my details, so hopefully, they can do something

[AndiiC]

Same thing here. I redeemed a code for my gf this morning and she got it within seconds. Still not seeing anything on my character, since the 23rd.

Chr: Pyramus
Server: Fenrir

[Qeepel]

Greetings!

Thank you for making this report regarding your being unable to receive your Destrier Beret! We have added your character to the investigation list for you. This is a known issue and it is already being reviewed, please review this thread for more information!

Thank you for your report and apologies for any inconvenience!

-SQUARE ENIX MODERATOR