http://forum.square-enix.com/ffxi/th...476#post337476
#1
Bayohne
Community Rep
Join Date
Mar 2011
Posts
99
Regarding Destrier Beret Redemption Issues
Greetings,
First let me apologize for the amount of time it has taken us to post a more comprehensive acknowledgement of the Destrier Beret redemption problem that players are running into.
I wanted to take a moment to refer everyone to the recently posted announcement and to assure you we are working to solve this problem as quickly as possible.
Originally Posted by NOC_NA
We have identified an issue that is preventing players from receiving the Destrier Beret from the Festive Moogle, despite having registered a campaign code via the Square Enix Account Management System.
We are currently in the process of testing fixes to address this issue.
Please note that any campaign codes that have already been redeemed will not be invalidated, and will be redeemable once this issue has been resolved.
We apologize for any inconvenience this may cause and thank you for your understanding.
Once again, apologies for the delay in getting this information out to all of you and we appreciate your patience while we work to address the problem.
there ya go

. Looked through the dev tracker to find it . This is only recent post I remember .