Perhaps you failed to read my comment. I included that info when using /helpdesk. The second post I made supports your suggestion request by making its importance greater. The GM comment seemed clear as though they would forward but, the experience today differs. The GM reply and your suggestion are related because you ask for a STF report feature. The GM responded "We already do this" so it's not needed. After doing the steps above as the GM posted I found out that the /helpdesk is just another firewall.
You of all people should know better, when someone is on your side don't slap them down embrace them or step back. I read how you was/are harassed and no action was done to help you. If you want support you need to recognize when you're being played as the fool or being treated as an ally.
Judging by the second post from a Lead GM, I'm very satisfied and hopefully something good comes out of your simple STF request YOU ASK FOR. You might not realize it but your request seems to have inspired resolution to fix an ongoing issue.
Thank You.