stf report feature in game

[Modoru]

never said, but it is suspisous behavior. Which is reportedable. Just because I made the report, don't mean i'm right or wrong. I saw something out of place and fishy so I reported it. Its up to the proper people to look into it and see if the report holds water.

Not trying to be rude, but think your taking what I said out of context and just trying to pick a fight.

You think everyone's out to pick a fight with you.

[Enkrateia]

Sarick,

Thank you very much, both for your report about your concerns, as well as your raising concerns about the response that you received. I can certainly understand that getting a response that did not match your report would make it seem like the report was not properly handled as SGM Jhanaka said it would be.

I personally investigated the report that you submitted to determine if it was handled correctly, according to our procedures, as SGM Jhanaka detailed. I can assure you that any errors in its handling will be coached to ensure that procedures and policy are followed, and that the report will be properly escalated to guarantee a proper investigation of your concerns.

We do regularly have player surveys that allow feedback about the quality of service that is received, although these are not permanent surveys at this time. When those surveys are not available, we welcome feedback about individual service through Feedback Email at the Support Center. This also allows us to review the individual case to ensure proper handling. When submitting feedback email, however, please do include some relevant information (Character Name, World, etc.) to ensure we can investigate your concerns about our service, especially if you are not logged into the Support Center.

I would like to conclude by thanking you again for raising your concerns, which allowed us to ensure proper handling of these types of reports. I know you expect exceptional customer service, and the feedback we receive, both positive and negative, allows us to improve the service we provide.

LGM Enkrateia

[Sarick]

Sarick,

Thank you very much, both for your report about your concerns, as well as your raising concerns about the response that you received. I can certainly understand that getting a response that did not match your report would make it seem like the report was not properly handled as SGM Jhanaka said it would be.

I personally investigated the report that you submitted to determine if it was handled correctly, according to our procedures, as SGM Jhanaka detailed. I can assure you that any errors in its handling will be coached to ensure that procedures and policy are followed, and that the report will be properly escalated to guarantee a proper investigation of your concerns.

We do regularly have player surveys that allow feedback about the quality of service that is received, although these are not permanent surveys at this time. When those surveys are not available, we welcome feedback about individual service through Feedback Email at the Support Center. This also allows us to review the individual case to ensure proper handling. When submitting feedback email, however, please do include some relevant information (Character Name, World, etc.) to ensure we can investigate your concerns about our service, especially if you are not logged into the Support Center.

I would like to conclude by thanking you again for raising your concerns, which allowed us to ensure proper handling of these types of reports. I know you expect exceptional customer service, and the feedback we receive, both positive and negative, allows us to improve the service we provide.

LGM Enkrateia

Awesome! thank you for this response. I hope the above handling problems result in better future communication.