As an long time player.
I find it cumbersome to only be able to report rmt via the Support website. I think for faster reporting of rmt activity. We should have a ingame report through the help desk. Or at least GM deliver our reports to the STF is no such option can happen.
I can only say this for myself, but I Play on the xbox 360, and not to long ago ran into a gil-maker. I tried to make an ingame report and was told to report through the site. My only issue is I have no working computer, and I can't afford one at this time. Lucky I was able to report said gil maker rmt through my ps3. But this resulted in my characters death as I pretty much had to log on my Ps3 switch out my AV cords, type out the report.
RMT are also if nothing else "tolerated" by the community. Mostly due to "lack of" support, and the admission as it will never go away.
And help to ease the ability to report through the game is more then welcomed. I'm not seeking individual responce just the ability to submit a STF report ingame.