While we do apologize that the system is giving you some difficulty, unfortunately this forum is not the proper avenue for discussion of such issues. As we have stated in the past, this forum is for the discussion of technical issues with FINAL FANTASY XI itself, and not anything related to the account management system. For further assistance, you’ll need to contact the SQUARE ENIX Support Center for further assistance. Since this is not a technical issue with FINAL FANTASY XI, we have closed this thread.

The SQUARE ENIX Support Center for North American accounts can be found at this link:
SQUARE ENIX Support Center

The SQUARE ENIX Support Centre for European accounts can be found at this link:
SQUARE ENIX Support Centre

The SQUARE ENIX Support Center for Japanese accounts can be found at this link:
SQUARE ENIX Support Center