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  1. #11
    Player WorkMatt's Avatar
    Join Date
    Jul 2012
    Posts
    17
    Character
    Saintmatthew
    World
    Leviathan
    Main Class
    WHM Lv 22
    Well I changed the POL password and it still didn't work, its almost like its picking me up as a new user or something. Only thing I can think of is calling support, they don't have a number or anything? Why does playonline make this stuff so complicating? That's what I really don't get... Either way spending 40$ on a game that won't let me play doesn't make me very happy.
    (0)

  2. #12
    Player RAIST's Avatar
    Join Date
    Mar 2011
    Location
    Bastok
    Posts
    2,563
    There should be a number listed several times in your manual....or you can use the support portal's contact pages. The one in the back of my manual (NA) is not Toll Free: (858)790-7529
    (0)
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  3. #13
    Player WorkMatt's Avatar
    Join Date
    Jul 2012
    Posts
    17
    Character
    Saintmatthew
    World
    Leviathan
    Main Class
    WHM Lv 22
    I did the digital download, its still telling me the same thing, even when I changed the POL pass... I just dunno, I don't care if there's a fee attached to I have to call someone, this is getting so annoying. I really woulda gave up by now if I didn't spend 40$ on this game. I think their service is absurd honestly. Maybe if I'd had an easier time I'd think differently. I was really thinking about WOW, but the FF fan in me gave this a chance, I'm really kicking myself now cuz if I had wow I'd probably be playing about now. But yea I'll use your number, and if they don't help I seriously doubt I'll ever do business with playonline again.
    (0)

  4. #14
    Player WorkMatt's Avatar
    Join Date
    Jul 2012
    Posts
    17
    Character
    Saintmatthew
    World
    Leviathan
    Main Class
    WHM Lv 22
    Have you ever used the service and how much do they charge you? This game seems like a money pit, a confusing money pit.
    (0)

  5. #15
    Player WorkMatt's Avatar
    Join Date
    Jul 2012
    Posts
    17
    Character
    Saintmatthew
    World
    Leviathan
    Main Class
    WHM Lv 22
    Nevermind I finally got it thanks for all the advice man, time to push to lvl 30.
    (0)

  6. #16
    Player Zamms's Avatar
    Join Date
    Feb 2012
    Posts
    45
    Character
    Zamiel
    World
    Cerberus
    Main Class
    WAR Lv 99
    If you are having this many issues with logging in you are gonna love it if you buy a token.
    (1)

  7. #17
    Support Rep SE_Chris's Avatar
    Join Date
    Nov 2011
    Posts
    153
    While we do apologize that the system is giving you some difficulty, unfortunately this forum is not the proper avenue for discussion of such issues. As we have stated in the past, this forum is for the discussion of technical issues with FINAL FANTASY XI itself, and not anything related to the account management system. For further assistance, you’ll need to contact the SQUARE ENIX Support Center for further assistance. Since this is not a technical issue with FINAL FANTASY XI, we have closed this thread.

    The SQUARE ENIX Support Center for North American accounts can be found at this link:
    SQUARE ENIX Support Center

    The SQUARE ENIX Support Centre for European accounts can be found at this link:
    SQUARE ENIX Support Centre

    The SQUARE ENIX Support Center for Japanese accounts can be found at this link:
    SQUARE ENIX Support Center
    (0)

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