Well recentely I just subbed to FF11, payed 20$ plus 20$ more for crysta. Well I can still login to my account on the webpage. But everytime I try to start my account on playonline it says.
Incorrect playonline id or password...
This can't be right, I know my password and I didn't change it. The thing is my laptop crapped out so I transferred my game over to another computer. I didn't think this would be a problem because many online games have this in case your computer craps out. Anyway, I was just wondering how am I ever suppose to log back in again with no password (even tho I never changed it). It literally took me 3 days to sub the first time, now its repeating the same hassle all over again. Why do they make this game so hard to sub? Its no wonder wow has more users...
All I wanna know is there a number to call customer support? Cuz the help menus on their websites aint helpin at all. I just wanna call someone and get this straightened out. I payed for 2 months and I haven't gotten to play much at all thanks to this crazy playonline. Has anyone ever had the same problems I'm having?
Thread: HELP! Password problems.
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07-15-2012 01:55 AM #1Player
- Join Date
- Jul 2012
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- 17
- Character
- Saintmatthew
- World
- Leviathan
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- WHM Lv 22
HELP! Password problems.
(0)
07-15-2012 02:02 AM #2Usually when these come up, it's the simple mistake of using the wrong user/pass pair, or the saved info was mistyped for the POL set in the client. Multiple layers now, POL userID and password, SE AM user/pass, and token (if enabled). You can even go so far as having a local user/pass just for starting the client. May have mistyped the user/pass in the saved POL info when you linked up FFXI on the second system. I had a hard time when I put POL on my lappy a few months back... kept typing the numer 0 instead of the letter O. /fume.
(0){DISCLAIMER} Posts may contain opinions based on personal experiences that are not be meant to be taken as facts. What may appear as fact with no source reference may be recollection of information with no source, and may be subject to scrutiny without source reference. Any debate over validity of said facts without source references may be considered conjecture of all parties in that debate. Player comments may not be the expressed position/consent of SE, their affiliates, or any employees of said organizations. Please take these posts with a grain of salt if you are offended by the views of the player and understand that opinions are like assholes... everyone has one, not everyone wants to hear it.
07-15-2012 02:07 AM #3Player
- Join Date
- Jul 2012
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- Saintmatthew
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- Leviathan
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- WHM Lv 22
I thought I was misstyping to, but I always use the same password, they just forgot it not me. I just don't know what to do.... I payed money for this game I don't want months clicking down if I can't even play it... Is there no way to contact them?
(0)
07-15-2012 02:10 AM #4Player
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- Jul 2012
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- Character
- Saintmatthew
- World
- Leviathan
- Main Class
- WHM Lv 22
I just don't understand playonline, I've used blizzard services, 360, ps3, etc... And I've never had so many problems with them. I just don't get it, why make this so hard for people? I have all my information besides the damn playonline password which they never said to write it down ever. I just don't know what to do, I'm not a genius about this stuff, I'm a paying customer. Usually you can call them and ask them to fix it with most services anyway. What am I suppose to do I don't know what to do?
(0)
07-15-2012 02:11 AM #5Player
- Join Date
- Jul 2012
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- Saintmatthew
- World
- Leviathan
- Main Class
- WHM Lv 22
This is the first pay service game I've ever subbed to and so far I'm not getting a good impression...
(0)
07-15-2012 02:18 AM #6Through the support portal via your region's POL site (Service and Support, Contact, Customer service, do the FAQ search for account/billing and password issues) Don't click the links returned in the search, just click the "Next" button and you will get contact options listed.
What you may ultimately need to do is just reset the passwords if you aren't sure you are getting them right. If you do this through contacting SE, you will need to verify you are the owner of the account and may need several pieces to the puzzle like POL ID, details about the payment method (CC info and such). It's a lot easier to try to reset it yourself through the SE Account Management page if you are able to log into it successfully:
Under Payments and Services, click the button for "List Options Continued Automatically", then click the button for "Options List". Scroll down to the bottom and you will see buttons for updating POL information.(0){DISCLAIMER} Posts may contain opinions based on personal experiences that are not be meant to be taken as facts. What may appear as fact with no source reference may be recollection of information with no source, and may be subject to scrutiny without source reference. Any debate over validity of said facts without source references may be considered conjecture of all parties in that debate. Player comments may not be the expressed position/consent of SE, their affiliates, or any employees of said organizations. Please take these posts with a grain of salt if you are offended by the views of the player and understand that opinions are like assholes... everyone has one, not everyone wants to hear it.
07-15-2012 02:22 AM #7Player
- Join Date
- Jul 2012
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- 17
- Character
- Saintmatthew
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- Leviathan
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- WHM Lv 22
Well that's a start, I can login to all the online browser accounts. That's why it strikes me as odd.
(0)
07-15-2012 02:27 AM #8Player
- Join Date
- Jul 2012
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- Saintmatthew
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- Leviathan
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- WHM Lv 22
When you add a member to square enix you can add your old account right?
(0)
07-15-2012 02:27 AM #9Yeah. for the SE AM, you just need to have the SE ID/Pass correct...but for the game, you need all the exrtra pieces matched up. I'd try settting a new POL Pass on the site, then changing it in your POL settings to match the new password. That's ultimately what I had to do when I was having my brain-fart on the letter "O".
(0){DISCLAIMER} Posts may contain opinions based on personal experiences that are not be meant to be taken as facts. What may appear as fact with no source reference may be recollection of information with no source, and may be subject to scrutiny without source reference. Any debate over validity of said facts without source references may be considered conjecture of all parties in that debate. Player comments may not be the expressed position/consent of SE, their affiliates, or any employees of said organizations. Please take these posts with a grain of salt if you are offended by the views of the player and understand that opinions are like assholes... everyone has one, not everyone wants to hear it.
07-15-2012 02:33 AM #10Forget all the inner workings....but you really want to have it restricted to one unique SE ID to each POL ID regardless. Will save you problems in the future (ie: recent mog bonanza, could only do one entry per SE ID).
Originally Posted by WorkMatt
Edit:
note some of the nomenclature has changed with the new SE system. Your characters are now called options and such... it can get a little confusing...have to read everything closely when you are poking around in there now.(1)Last edited by RAIST; 07-15-2012 at 02:36 AM.
{DISCLAIMER} Posts may contain opinions based on personal experiences that are not be meant to be taken as facts. What may appear as fact with no source reference may be recollection of information with no source, and may be subject to scrutiny without source reference. Any debate over validity of said facts without source references may be considered conjecture of all parties in that debate. Player comments may not be the expressed position/consent of SE, their affiliates, or any employees of said organizations. Please take these posts with a grain of salt if you are offended by the views of the player and understand that opinions are like assholes... everyone has one, not everyone wants to hear it.
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