Regarding Destrier Beret Redemption Issues

[IronArcana]

Ariniai on server Ragnarok. If I could get added to the investigation list, that'd be great!

[Eital]

Mushura and Vallentine of Phoenix server. Yet to have any luck on getting that beret.

[Goegtoe]

Tried again this morning. No luck.

Characters: Vosh and Alixy (both accounts!)
Server: Sylph

Please resolve this issue!

[Lollerblades]

/yawn - This is getting tiresome now

I really do feel sorry for all the new customers :/

[Sparkfire]

Still no D. Beret for me either... going on a 30days plus! wtf

[AndiiC]

Is there really no progress on this fix? It is evident by that people who are putting in the registration codes are receiving the item now, but what about those of us whom have turned in the registration code and are still waiting for the redemption?!

[Goegtoe]

I will be petitioning Steam for a refund due to false advertising.

Nine days of waiting for something that should have come with my initial purchase. It was also the reason for the purchase. The low level game is changed completely by this item.

[Byrth]

To be totally clear, you guys are doing it like this, right?

0) Turn off NoScript if you are using Firefox.
1) Log in to Account Services
2) Select Service below the "Services and Options" header on the left.
3) Select FFXI.
4) Select "Add a service account"
5) Enter your code
6) Pick the account and character
7) Visit the Festive Moogle in game to claim your reward.
* Port Bastok (J-13)
* Port Sandy (J-10)
* Windy Walls (C-14)

There are several steps there that are easy to miss (like not turning off NoScript, expecting the beret to be in your D-box, and not being able to figure out that "Add a service account" actually means "Redeem my reward code.")

Have you all done this?

[Goegtoe]

Absolutely. I've assigned the code to the character I'm requesting the item. I'm trying Windurst Walls for the Festive Moogle.
And that moogle says he has nothing for me.

[AndiiC]

Same as Goe.