Regarding Destrier Beret Redemption Issues

[Zersch]

I seriously can't believe the lack of resolution to this issue. This is one of the worst cases of ignoring the customer that I've ever seen. I wanted the hat that I was promised I would get upon buying the game. Thanks for completely killing the magic of returning to the game with a nice little item to make the doldrums of the low level game faster. This is unacceptable. Not even a single post from anyone "in the know" for how long now? I'm seriously dumbfounded by the stonewall of information.

Have I mentioned I'm flabbergasted by this? The hat is never coming to us - what they're telling us by not saying anything is "lay down another 20 dollars and you can get the hat we promised you the first time."

I do realize it's kind of petty for me to say this "ruined" the game for me - it's more the lack of updates/information despite the constant reminder that this problem PERSISTS that has turned me off.