Regarding Destrier Beret Redemption Issues

[JohnnyTsunami]

Hey, so what's the story? Do we need to post somewhere to be added to the investigation list or do you know who hasn't gotten one? I haven't gotten mine yet and it's been about a month now.

[Tsuda]

Just checked both of the character this i have with a code registered to them no hat. So going on a month and a half.

[Saryan]

My brother has still not been able to redeem his beret either on his account. We tried redeeming his code almost a month and a half ago and still have not had any luck. What should we do now?

[Zersch]

As foretold, the issue is resolved as my trial month expires. At least people are getting their hats now. Would be nice if I knew I had one waiting for me when I decide to re-subscribe but since they're handing them off personally I guess I'll miss out on it...again. Sincerely glad to hear some of you received your hats, though.

[Lucid]

Haven't played for a couple of days, but if the mods are finally getting around to giving out hats then I think I better log on and start clocking up some more play time!

Past level 30 on my main job now, but it'll be handy for levelling my other jobs.

[Mirage]

Haven't played for a couple of days, but if the mods are finally getting around to giving out hats then I think I better log on and start clocking up some more play time!

Past level 30 on my main job now, but it'll be handy for levelling my other jobs.

And for the two new jobs that are to be implemented in the future

[Jhanaka]

Hey Guys!

Long time not post! Many of you shall be seeing the GMs in game, soon, we promise. We have been looking for those of you who have contacted us through the Forum, In-Game or through the Support Center.

Right now, if you are in doubt whether or not you are on our radar, feel free to contact the Support Center via the webpage. Support Center > Final Fantasy XI > Contact .

The Support Center is relaying all of the contacts to the GM Team after they do some verification. You can also reach out to the GM team, but if you are not on our "list" we will need to direct you back to the Support Center.

We hope to get everyone their magical hats very soon.

Thank you for your continued support. /bow

-Senior Game Master Jhanaka

[Georgie]

I've been waiting for mine for about 2 months. I was hoping the issue would be resolved without my intervention but that appears not to be the case.

I've contacted the support center as instructed above but I'll hedge my bets by posting here too.

Name: Georgie

World: Lakshmi

[Tsuda]

just a thought can you stop hiding the chat function that support responses mention

[raphaeline]

Dear GM team,

I have been checking the festive moogle for more than a month. Since a few days, i have been waiting for a GM call.

Thanks in advance.

Best regards,

Character : E i l e a n o r
World : Leviathan