Regarding Destrier Beret Redemption Issues

[Sparkfire]

what do i do to get a gm to send me mine?

[Bayohne]

Greetings,

Sorry for the delay in getting a response to you all on this issue. The team has been working to contact customers that are still affected and were unable to receive their beret once the fix was put into place. We again apologize for the delay and thank you for your patience as we work to contact those that are affected.

[Hashmalum]

Greetings,

Sorry for the delay in getting a response to you all on this issue. The team has been working to contact customers that are still affected and were unable to receive their beret once the fix was put into place. We again apologize for the delay and thank you for your patience as we work to contact those that are affected.

Wait, so if we start up now we can get our beret, correct? Because if so F*** YES TIME TO START MY 2ND ACCOUNT THERE GOES MY WEEKEND

[JohnnyTsunami]

Hey, so what's the story? Do we need to post somewhere to be added to the investigation list or do you know who hasn't gotten one? I haven't gotten mine yet and it's been about a month now.

[Tsuda]

Just checked both of the character this i have with a code registered to them no hat. So going on a month and a half.

[Saryan]

My brother has still not been able to redeem his beret either on his account. We tried redeeming his code almost a month and a half ago and still have not had any luck. What should we do now?

[Zersch]

As foretold, the issue is resolved as my trial month expires. At least people are getting their hats now. Would be nice if I knew I had one waiting for me when I decide to re-subscribe but since they're handing them off personally I guess I'll miss out on it...again. Sincerely glad to hear some of you received your hats, though.

[Lucid]

Haven't played for a couple of days, but if the mods are finally getting around to giving out hats then I think I better log on and start clocking up some more play time!

Past level 30 on my main job now, but it'll be handy for levelling my other jobs.

[buritoslicer]

Greetings,

Sorry for the delay in getting a response to you all on this issue. The team has been working to contact customers that are still affected and were unable to receive their beret once the fix was put into place. We again apologize for the delay and thank you for your patience as we work to contact those that are affected.

Thanks for acknowledging the issue still hasn't been fixed, although the berret is irrelevant to my classes now perhaps I'll use it to level some other ones once I get it.

[Mirage]

Haven't played for a couple of days, but if the mods are finally getting around to giving out hats then I think I better log on and start clocking up some more play time!

Past level 30 on my main job now, but it'll be handy for levelling my other jobs.

And for the two new jobs that are to be implemented in the future