Unable to obtain Destrier Beret

[TouchNfoam]

I like many other people registered my code but cannot receive my item. I guess add me to the list of people with this problem and let me know if something is needed to fix the problem.

[Qeepel]

Hello,

This issue has been brought to our attention, and we deeply apologize for the inconvenience. Rest assured, however, every person's report is being documented and integrated into our investigation. Thank you for your patience as we continue to look into this matter. As a note, please be aware that you can find information on www.PlayOnline.com and the official forums for any further updates on this matter. Thank you for your time and your report.

-SQUARE ENIX MODERATOR