Well I think SE needs to re-evaluate their priorities and what they deem important. They lose players with their current strategy; that's less money in their pockets. It also is terrible for their reputation in the world of MMO.
I know this may be preaching to the choir, but SE needs to realize that this is an online game and not a single player game. These same errors may happen in single player games as well; dropping rare, not re-obtainable equipment. But, wow! We have save games we can revert to in that case.
Generally when you design a game you try to remove any single individual reason to force a player to quit. And while that may be their stance with regards to the Omphalos bullet, a relic/mythic/empyrean weapon is a completely different category altogether.
Even if SE were to allow rollbacks on their account in these events, that would be acceptable. They only allow that to happen though, if you are hacked, and they drag you through a long and painful process of recovering your account, and you may or may not get anything back in the end.
I think that in Final Fantasy XI were on its way out the door, this wouldn't be an issue worth discussing. But with the announcement of Seekers of Adoulin and the knowledge that Vana'diel still has a good chunk of life left in it, Square-Enix would do well to address concerns like these. Square-Enix no doubt is hoping for some people to resubscribe on to FFXI as Adoulin enters the scene, but honestly, those who left due to customer service dysfunction may never come back unless they see a change in the company's policies.
Back on topic: This is an easy fix, and when one, understandable human error on the player's part makes the difference between a player staying or leaving, a solution should be sought. Being able to lose these weapons permanently should for all intents and purposes be treated as a bug that should be remedied. When we boot up the game we are greeted with a friendly reminder not to let this game take our souls and neglect our real life.
It would be nice if Square-Enix would recognize the sacrifice that a player has to make in order to obtain one of these weapons, in some cases taking years of work to obtain, rather than shrugging when a player loses it all with one incorrect move.


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