Desertier Beret troubles

[Dexric]

I bought the game from steam and my Thief named Dexric in Valefor cant get the beret i talked to the festive moogle in port sandoria about ten times and i still cant get it

[Verytus]

Hello,

This issue has been brought to our attention, and we deeply apologize for the inconvenience. Rest assured, however, every person's report is being documented and integrated into our investigation. Thank you for your patience as we continue to look into this matter. As a note, please be aware that you can find information on www.PlayOnline.com and the official forums for any further updates on this matter. Thank you for your time and your report.

-SQUARE ENIX MODERATOR