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  1. 07-08-2012 12:48 PM #1
    annewandering
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    Can not get on tech support

    Cant even get on tech support on playonline long enough to explain that I need help getting on the game. In fact if I manage to get to the actual last click to send it refuses to let me click in essence saying I havent filled in any of the form despite the fact that I have. It has taken all day to get on HERE.
    The rest of the web no problem.
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  2. 07-08-2012 02:07 PM #2
    Dragoy
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    ><)))°€

    Teegrins, annewandering!

    You mention PlayOnline. Does that mean you've been trying to use the PlayOnline Viewer for this?
    If yes, then it would be normal that it fails.

    It is not used for any account related stuff at all any longer, and you would need to use the Support Centre/Center instead:

    Europe:
    • http://support.eu.square-enix.com/contacttop.php?id=455&la=2
    Japan:
    • http://support.jp.square-enix.com/contacttop.php?id=11&la=0
    North America:
    • http://support.na.square-enix.com/contacttop.php?id=20&la=1
    Global:
    • http://www.square-enix.com/

    I hope this helps~
    Good luck!
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    ...or so the legend says.

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  3. 07-08-2012 07:12 PM #3
    annewandering
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    no. sorry for not being more clear. It is the NA link above. I can get to that link but not able to send the email form they provide.
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  4. 07-09-2012 12:39 AM #4
    RAIST
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    Quote Originally Posted by annewandering View Post
    no. sorry for not being more clear. It is the NA link above. I can get to that link but not able to send the email form they provide.
    When you say you can't submit the email form, what is the message it gives you? It should be telling you what is wrong....missing required information, too many characters, etc. (there is a limit to the number of characters you can send when describing your issue).
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  5. 07-09-2012 03:48 AM #5
    annewandering
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    the link wont click and says I am missing information. says i need to fill in all the *parts. i pared down the information to a bare pittance. the dxdiag is long but they said to copy and paste which is what I did. that part is blocked red by by the way.
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  6. 07-09-2012 06:21 AM #6
    RAIST
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    sounds like you've simply left a field blank?
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    {DISCLAIMER} Posts may contain opinions based on personal experiences that are not be meant to be taken as facts. What may appear as fact with no source reference may be recollection of information with no source, and may be subject to scrutiny without source reference. Any debate over validity of said facts without source references may be considered conjecture of all parties in that debate. Player comments may not be the expressed position/consent of SE, their affiliates, or any employees of said organizations. Please take these posts with a grain of salt if you are offended by the views of the player and understand that opinions are like assholes... everyone has one, not everyone wants to hear it.
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  7. 07-09-2012 06:35 AM #7
    annewandering
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    There is no way to prove I didnt but I swear I didnt. I have filled out this form numerous times in the last few days with that result or just getting booted to 'cant find this site' kinda of messages.
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