Didn't receive my Destrier Beret ... Another Customer!!!

[Detoxadine]

Platform: Windows 7
ISP: N/A
Type of Internet Connection: Cable
Internet Connection Speed: 60M/10M
Date & Time: 7/4/2012
Frequency: N/A
Character Name: Detoxadine
Race: Tarutaru
World: Bismarck
Main Job: WHM
Support Job: BLM
Area and Coordinates: Windurst Walls (C-14), and all other cities
Party or Solo: Solo
NPC Name: Festive Moogle
Monster Name: N/A
Steps:
1. Bought game from steam / Installed
2. Created new character
3. Redeemed reward code for Destrier Beret via SE Acc. area, and selected my character
3. SE Account Management Verify's that the code was redeemed for Detoxadine@Bismarck
4. Cannot retrieve from Festive Moogle even after 18 days and counting...

SE support response: try again, screen shot the NPC and Area. Running out of ideas anyone else go any tips, there seems to be alot of posts about this.

[wish12oz]

All these posts look fake and like the same person is posting them, but I will say this, the berret code is only good once, for 1 character, ever.

[Baudle]

Detoxadine,

Your report has been added, and I thank you very much for taking the time to provide these details. We're continuing to investigate this situation. Unfortunately, I cannot guarantee that a direct response will be posted on this thread, but I do recommend consulting http://www.PlayOnline.com or http://forum.square-enix.com/ffxi/fo...ersion-Updates for any details about the development team's investigation. Thank you, and I wish you a good day.

~Baudle