Didn't receive my Destrier Beret

[Itosai]

Date & Time: Everyday since I began playing
Character Name: Ito
Race: Elvaan
World: Asura
Main Job: Samurai
Support Jobancer
Area and Coordinates: Mog House in Port Bastok
NPC Name: Festive Moogle
Steps:
1. Registered the Destrier Beret code to my square Enix account
2. Selected Ito@Asura as the content ID & character that the item will go to
3. Logged into FFXI
4. Went to the moogle in Port Bastok (J-13) and it said " Sorry, we have nothing for you!"
5. Logged out of FFXI and PoL and tried getting it every day, still no beret.
6. Logged back in and talked to moogle
7. Moogle still said he had nothing for me.

[Qeepel]

Greetings,

Thank you very much for this report. We are sorry to hear that you do not yet have your Destrier Beret. As we have already received reports on this matter, we are going to add your report to our ongoing investigation. Unfortunately, I cannot guarantee that a direct response will be posted on this thread, but I do recommend consulting http://www.PlayOnline.com or http://forum.square-enix.com/ffxi/fo...ersion-Updates for any details about the development team's investigation. Thanks again for your report!

-SQUARE ENIX MODERATOR