Platform:
PC, purchased through Steam.

ISP:
Comcast

Type of Internet Connection:
Cable

Internet Connection Speed:
20MB

Date & Time:
Yesterday evening and as I'm posting this.

Frequency:
Always


Character Name:
Leetsac


Race: TarutaruM


World: Phoenix


Main Job: Warrior Level 3


Support Job: None.


Area and Coordinates: Windurst Walls, by the residential area.


Party or Solo: Solo


NPC Name: Festive Moogle


Monster Name: None.


Steps: I redeemed my Destrier Beret code online and then went to the Festive Moogle in Windurst Walls. He tells me he has nothing for me. I tried to retrieve the item a few more times by logging out and back in again and that didn't help. I then tried again this morning and I am still unable to receive the beret.