Click and Buy ridiculousness!

[Bunralu]

Details:
About 9-10 days ago my main account was banned due to payment issues with Click and Buy. After calling both SE support and Click and Buy, they both claimed it wasn't their fault, and after multiple days of calling SE they finally admitted its just going to be a waiting game. A waiting game for what? Why do I, where it was not my fault in any way, have to wait to get my character back? I find it ridiculous that I have to sit around and wait just cause SE doesn't feel like unbanning my character.
Steps:
1. Was playing the game.
2. Got booted, thought it was a connection issue.
3. Tried to log back on, instead got a LM-31 Error.
<*Add more steps if necessary.>
Date & Time: June 22 2012
Frequency: Last week.
Platform: PC
PC Manufacturer & Model Number: Custom Built
OS: Windows XP SP3
Graphics Card: GTS450
ISP: Earthlink
Type of Internet Connection: DSL


Sincerely,
Sirkus of Siren.

[Enochroot]

Search the forums, this has happened before to several people. No one at SE or CnB seems to know how to handle it so it's just a back-and-forth until magically it's solved. You have no recourse. No one can help you. No one at either company cares. The community reps will ignore this problem indefinitely.

Thank you, valued customer.

[RAIST]

Might want to just change your account to using Crysta if you want to avoid the cancellation/reactivation issues once they get you squared up again --provided it's an option for you. It's a lot better now that they let you type in the exact amount of Crysta you want to add, and you have multiple ways to pay for it through UltimatePay (enter CC info, use PayPal, redeem a UGC code) If you link to a PlaySpan account it will prompt if you want to redeem UP on that account even--and thorugh PlaySpan you have a dozen or more payment methods to choose from for buying UP and UGC codes. If there's not enough Crysta in the account at the 30-day interval, it just deactivates---add enough Crysta and then you can re-activate and be back playing within minutes, with no cancellation/re-activation penalties.

[Bunralu]

Nah. I haven't even used Click and Buy for over a year, I've been using crysta for a while now. That is basically why I'm so upset about it. Instead of just fixing it like a company who actually cares about they're customers would, they ignore it as much as they can, and toss it back and forth between people who don't care about me or my account.

As to the changing of the payment system, even though it is changed, I can't even log into my SE account. When I try, it just says your account has been terminated.

I've actually called SE several times on the matter, and on one phone call, a SE rep actually told me I had 1 minute to find a piece of information until she terminated the call. @ 1 minute 2 seconds, just as I was saying the piece of information she was asking for, she abruptly said Times up, and hung up the phone. I don't think I've ever been more mad in my life.

I also understand, the SE support center in America cannot do anything to help my account, or at least each and everyone of them stated this while speaking to me. This just leads me to wonder who I do have to speak to to get the ball rolling already.

[geekgirl101]

Dear SE, please read and take action to the OP's comments. Are you deliberately trying to push your customers away? This is no way to treat a "valued customer." Your customer service is shameful. I think in all honesty you need to take this seriously, work with this customer to get his services running again, and give him some free time for the unnecessary inconvenience and frustration you have caused him.

[Enochroot]

When this same thing happened to me, it was just a matter of continually going back and forth between SE support and C&B support until eventually I got the same SE support rep several times in a row and they must've taken pity on me because without anything actually having changed, they let me back into my account.

Afterward, neither SE nor C&B was able to tell me what went wrong between their two systems to have flagged my account for being locked out. Because they couldn't tell me, they couldn't tell me it would never happen again. Horrible, horrible experience and a shameful way to treat a paying customer.

[Bunralu]

At the rate things are going, I've given up hope on being able to play Sirkus ever again. Phone support still won't even say anything, and no ones helping me out here. Worst Customer support EVER.

[Enochroot]

Keep at it, persistence is key! I was without access to my character for over 2 weeks (over Christmas in 2011! Happy holidays!) with support not giving me anything to go on.

It'd be a whole lot easier if SE support and C&B support would, y'know, actually talk to each other instead of making you go back and forth between the two... but then that would lead to a speedy, rational outcome, which seems to be against the standard operating procedure.

Sorry I don't have much else to say or any other hope to offer. I guess I just post on these threads with the slightest hope that if they're kept alive long enough, if there are enough of them, the community reps will, y'know, actually respond.