Cant get on game :(

[annewandering]

Desperate! Can not log in to FFXI
Got dc'd thursday and havent been able to get back on since.
Ok I have
Acer
Aspire X1420G
Proc: Amd Athlon II x4 645 processor 3.10 GHz
64 bit operating system
Windows Home Premium
service pack 1

I get the POL: 1160 Error, which is the cable, hardwear etc error.
Ok so I checked all that out. No problem and I can get on the internet everywhere else EXCEPT most SE sites. I can get on them occasionally but not long enough to post, for instance in the FFXI Forum tech support forum.Hopefully this post gets through!. Also not able to access Support through Playoneline.com although able to pull that site up. Occasionally I can pull up the management site. Long enough to have input the keys for Abyssea on a second account. And to input the key for the Destrier hat which I did before I realized the extent of my problem.
I have talked to my tech support at my IPS and they have run me through the rebooting etc processes to no avail.
I have gone through all my potential blocking features that I can think of and made them all very low protection. At one point I even disabled my virus checker, AVG to try to connect the game. (its back up so no poking around!)
I tried, also to bring the game up on my husband's computer. No luck. At all. Same thing.
Ok I have run out of ideas. Anyone have one? or two? Please? I need help for my addiction!

[annewandering]

Oh and my soninlaw in a nearby town is able to get on the game with no problem. He does us a different ips.

[RAIST]

sounds like a routing issue between you and SE---need to get your ISP involved. May not be your ISP, but could be one of the 15-20 some odd hops in between you and SE's servers. Ultimately, they will need to run traces to find the problem. Ideally, you would want to hit the ones that are stalling when you are connecting, but you wiill need to run something like netstat or TCPView in the background to catch the IP's.

Some known servers they can try to use are the DNS servers and such that get referenced by name in some of the game files:

square-enix.com (202.67.53.202)
SE DNS servers (dns1.square-enix.com to dns4.square-enix.com): 202.67.53.31, 202.67.53.95, 202.67.53.32, 202.67.53.96)

ffxi00.pol.com (124.150.154.122)
c000.pol.com (202.67.54.52)

Note there is a big mess cutting across the US atm with severe thunderstorms, knocking down lots of power lines and such---not just the lines/transformers themselves....the poles are actually getting knocked down and uprooted in some areas. Communications that pass through these regions may very well be temporarily disrupted until repairs or workarounds can be implemented. One such region is Virginia/West Virginia, which has been known to cause some issues in the past for the Southeast.

[annewandering]

I might just want to hold off panicking for a few more days then, till they get electricity etc all back up in those areas. I have wondered if that might be the problem because like right now I am on this site. Doubt I will be for long. It is very flakey but the game has been down. I did manage to get to the pick character screen once today but it booted me while connecting to the lobby.
Tracking the signal sounds like a miserable mess to me.

[annewandering]

talked to ips about ports. The told me the would fix those ports SE needs. Still cant get on. I cant leave a 'ticket' on ffxi support because I cant get on there long enough to click from page one to page 2.
Honestly, I am very close to giving up. I just cant think of anything else I can do. Someone suggested an vpn but that seems pretty radical of a solution, if it worked.

[Ojba]

I am having a POL 1566 or something like that problem on my PS2 I am wondering if Tech Support actually fixes things since I've been reading post of people having the same problem like 12 hours ago

[Serei]

i myself have been trying to get on. been getting pol-1160 as well. guess i'll try again this afternoon. or after lunch

[annewandering]

Using a vpn I was able to get on the game briefly, even returning to mog. Still there were numerous ro's for the entire 5 minutes I was on till I was finally disconnected completely to the first login menu.
I do notice that I have been having fewer problems getting on to here. Still dont have much confidence especially since the vpn didnt work very well.
Took my computer to my daughters house in a nearby town, different internet provider. Everything works great. It is not my computer. Narrowing it down. Slowly.

[RAIST]

It is very possible there may be some issues with the exchanges out there atm. Started getting some random lag spikes and short R0's today, so ran a trace. Looks like something going on over there with asianetcom.net, or at least the connection to their segments. Everything was good getting thorugh to pacnet, but once it hit asianetcom, latency went through the roof...more so than usual. I'm talking some hits were over 300ms a hop, not the usual 150-200ms. So yeah...something out there in between is getting funky.

Here's something you guys might want to try, it may help your ISP's research what is going on. Contact them about your issues and ask them to run a tracert from your modem to this IP:

124.150.154.84

Ordinarily, I'd give a quick how-to for how to run the tracert yourself so you could actually see what is going on, but utlimately you would just be forwarding your findings to your ISP to research it. Any ISP worth their salt should be able to do this while terminaled in to your modems....might as well make them earn that monthly fee.

[annewandering]

Raist, I put on a program called VisualRouter 2010. It shows the route visually to what ever connection you are wanting to check. Most times I put in a SE number it goes to qwest in denver then an unidentified point then to Japan. When it gets to Japan the connections turn yellow because of low speed. Sometimes it gets to a bounce point just before SE then turns red. Does any of this make sense?