Still cant claim Destrier Beret! Very upset. Refund?

[Kenesu]

Date & Time: June 30th 2012
Character Name: Charwie
Race: Mithra
World: Siren
Main Job: War/30
Support Job: none
Area and Coordinates: Windy Walls
NPC Name: Festive Moogle
Steps:
1. Registered the Destrier Beret code to my square Enix account
2. Selected Charwie@Siren as the content ID & character that the item will go to
3. Logged into FFXI
4. Went to the moogle in Windy Walls and it said " Sorry, we have nothing for you!"
5. Logged out of FFXI and PoL and went to bed
6. Logged back in and talked to moogle (~18 hours later)
7. Moogle still said he had nothing for me.
8. Logged into my Square Enix Account and reviewed "Reward Code History". Confirmed Beret was sent to Charwie@Siren on June 27, 2012.

[DeathMorte]

this is getting ridiculous so many people having problems

[Baudle]

Kenesu,

Thank you for your additional report, which I am adding to our investigation. I am sorry to hear that you were affected by this. Please be aware that you can find information on www.PlayOnline.com and the official forums for any further updates on this matter. Thank you for your time and patience.

-Baudle