Can't claim Destrier Beret

[Tuthles]

Date & Time: June 30th 2012
Character Name: Ceralyn
Race: Hume
World: Bahamut
Main Job: Monk/15
Support Job: none
Area and Coordinates: Port Bastok (J-13)
NPC Name: Festive Moogle
Steps:
1. Registered the Destrier Beret code to my square Enix account
2. Selected Ceralyn@Bahamut as the content ID & character that the item will go to
3. Logged into FFXI
4. Went to the moogle in Port Bastok (J-13) and it said " Sorry, we have nothing for you!"
5. Logged out of FFXI and PoL and went to bed
6. Logged back in and talked to moogle (~12 hours later)
7. Moogle still said he had nothing for me.
8. Logged into my Square Enix Account and reviewed "Reward Code History". Confirmed Beret was sent to Ceralyn@Bahamut on June 29, 2012.

Any help you can give would be great, thanks.

[HapXL]

I also have this problem, my information is:

Character Name: Aetherstom
Race: Mithra
World: Quetzalcoatl
Main Job: Black Mage/6
Support Job: none
Area: Port Sandy
NPC Name: Festive Moogle
Steps:
1. Registered the Destrier Beret code to my square Enix account
2. Selected Aetherstorm@Quetzalcoatl as the content ID & character that the item will go to
3. Logged into FFXI
4. Went to the moogle in Port Sandy and it said " Sorry, we have nothing for you!"
5. Logged out of FFXI and PoL and went to bed
6. Logged back in and talked to moogle (about 10 hours later)
7. Moogle still said he had nothing for me.
8. Logged into my Square Enix Account and reviewed "Reward Code History". Confirmed Beret was sent to Aetherstorm@Quetzalcoatl on June 29, 2012.

Any help would be great.

[Verytus]

Hello,

This issue has been brought to our attention, and we deeply apologize for the inconvenience. Rest assured, however, every person's report is being documented and integrated into our investigation. Thank you for your patience as we continue to look into this matter. As a note, please be aware that you can find information on www.PlayOnline.com and the official forums for any further updates on this matter. Thank you for your time and your report.

-SQUARE ENIX MODERATOR