Would really like my Destrier Beret

[FinalFayth]

Bought and registered the Abyssea Collection today, and after entering the code for the beret into the SE site and talking to the festive moogle at Port Bastok, I'm told there's nothing for me.

I would really like my beret, so please add me to the investigation list! Barhloew@Leviathan

[FinalFayth]

Date & Time: June 30th 2012
Character Name: Barhloew
Race: Hume
World: Leviathan
Main Job: Monk/1
Support Job: none, just started
Area and Coordinates: Port Bastok (J-13)
NPC Name: Festive Moogle
Steps:
1. Registered the Destrier Beret code to my square Enix account
2. Selected Barhloew@leviathan as the content ID & character that the item will go to
3. Logged into FFXI
4. Went to the moogle in Port Bastok (J-13) and it said " Sorry, we have nothing for you!"
5. Logged out of FFXI and PoL and waited about 10 mins~
6. Logged back in and talked to moogle
7. Moogle still said he had nothing for me.
8. Logged into my Square Enix Account and reentered the code for the Destrier Beret
9. It said the code had already been registered
10. waited a couple hours, checked the Festive Moogle, still nothing.

[Verytus]

Hello,

This issue has been brought to our attention, and we deeply apologize for the inconvenience. Rest assured, however, every person's report is being documented and integrated into our investigation. Thank you for your patience as we continue to look into this matter. As a note, please be aware that you can find information on www.PlayOnline.com and the official forums for any further updates on this matter. Thank you for your time and your report.

-SQUARE ENIX MODERATOR