Hello chayruby,

I'm very sorry to hear that you've been having this type of issue and are unable to enjoy the game. I would suggest contacting the support center for technical assistance, but as it seems you have already consulted with them, I'll go ahead and submit your information for further testing. Any changes, news or updates regarding this matter will either be made directly to this post, or on www.PlayOnline.com and official FFXI forums. Thank you again!

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