Can't Finish Quests

[Teje]

I've been playing FFXI since 2005 and my account was hacked into a while ago. After that issue was fixed, my account was banned because of the fees that were charged to my card were returned to me. I wanted to start playing again so I bought a new game and started a new character. After I found out that I could get my old character back I did that and was given a new registration code for all the expansion packs and add-ons. I now have all that going for me but when I try to finish some of the quests I started years ago, I can't. I talk to the starting NPC on a lot of my quests and they say that I am in the middle of the quest. The quest shows up in my quest log, but I can't finish them, or spawn an NM that I need to fight for the quest. I have tried this on most of my existing quests and the same thing happens; I can not finish them. I've talked to a GM and they told me to start a ticket in the support center online & that they couldn't help me out. I started a ticket and found out that they couldn't help me over email or talking with them on the phone. They told me to come here and get help. I really need help because a these quests are important to me. There is no way to stop the quests and start them again and I'm not sure what to do. Please help me.

[Baudle]

Hello Teje,

We're sorry that you're unable to complete these quests. In order for us to perform a full investigation, please make a new post with this information:

Platform:
ISP:
Type of Internet Connection:
Internet Connection Speed:
Date & Time:
Frequency:
Character Name:
Race:
World:
Main Job:
Support Job:
Area and Coordinates:
Party or Solo:
NPC Name:
Monster Name:
Steps:
1.
2.
3.
<*Add more steps if necessary.>

Once we receive that, we will better be able to look into this matter. Thank you for your time and have a good day.