Festive Moogle will not give me Destrier Beret

[Reyleigh]

Hi. I registered the code on my account correctly but the festive moogle hasn't given me my item. Please inform.

[Verytus]

Hello Reyleigh,

I apologize for the trouble you have been going through with trying to receive the Destrier Beret. We are aware players are having trouble obtaining the beret because of previous reports. I will be adding your name into the current ongoing investigation. We suggest that you keep an eye out Here and Here for any further updates on this matter. Thank you again and take care.