Can not collect Destrier Beret from Festive Moogle

[Qaiden]

I was told to create a new ticket here, by Support Center Rep in-order to have a record of me trying everything possible.

I have not been able to collect my Destrier Beret from the Festive Moogle, it has been about 48hrs since I purchased FFXI Ult Abyssea edition from STEAM. Everytime I've passed by the Festive Moogle I would click him to make sure I couldn't get it.

I purchased this game again solely on the basis of this extra item.

[Baudle]

Hello, Qaiden

I am sorry to hear that you are unable to collect your Destrier Beret. In order for us to assist you, we will need some more information. Please make a new post with this information:

Platform:
ISP:
Type of Internet Connection:
Internet Connection Speed:
Date & Time:
Frequency:
Character Name:
Race:
World:
Main Job:
Support Job:
Area and Coordinates:
Party or Solo:
NPC Name:
Monster Name:
Steps:
1.
2.
3.
<*Add more steps if necessary.>

[SNUBBIRTH13]

Me and My friend havent been getting it either and we are getting rather irriated, My Character Snubbirth in Ragnarok hasnt gotten it in like 5-6 days and neither has my friends character Gokuuu in Ragnarok. Your support center email and chat have proven fruitless and we are regretting even buying the Abyssia Pack.

[Baudle]

Thanks for the report, Snubbirth12. I will go ahead and add your details to our report. I do ask, though, that you create a new thread to report your specific case and use the above template to provide us with information. Also, please encourage your friend to create their own thread too. The reason I ask for you to create your own thread is that we can then give you a personal reply once our team has performed their review.

Again, I thank you for your time and report.